6 Important Healthcare Chatbot Use Cases in 2023

One study found that any effect was limited to users who were already contemplating such change [24], and another study provided preliminary evidence for a health coach in older adults [31]. Another study reported finding no significant effect on supporting chatbot healthcare use cases problem gamblers despite high completion rates [40]. Two-thirds (21/32, 66%) of the chatbots in the included studies were developed on custom-developed platforms on the web [6,16,20-26], for mobile devices [21,27-36], or personal computers [37,38].

Chatbots can be used to communicate with people, answer common questions, and perform specific tasks they were programmed for. They gather and process information while interacting with the user and increase the level of personalization. By adding a healthcare chatbot to your customer support, you can combat the challenges effectively and give the scalability to handle conversations in real-time. Healthcare bots help in automating all the repetitive, and lower-level tasks of the medical representatives. While bots handle simple tasks seamlessly, healthcare professionals can focus more on complex tasks effectively.

Mental Health Support

The bot app also features personalized practices, such as meditations, and learns about the users with every communication to fine-tune the experience to their needs. Before they panic or call in to have a visit with you, they can go on your app and ask the chatbot for medical assistance. Each treatment should have a personalized survey to collect the patient’s medical data to be relevant and bring the best results.

When you are ready to invest in conversational AI, you can identify the top vendors using our data-rich vendor list on voice AI or chatbot platforms. By using SalesIQ specifically, patients can initiate conversation in an all-in-one live chatbot platform. Artificial intelligence is an umbrella term used to describe the application of machine learning algorithms, statistical analysis, and other cognitive technologies in medical settings.

Provide Basic Diagnosis

Column 1 shows the number of chatbots for each combination of information dissemination use cases. The ways in which users could message the chatbot were either by choosing from a set of predefined options or freely typing text as in a typical messaging app. But, these aren’t all the ways you can use your bots as there are hundreds of those depending on your company’s needs. Once you choose your chatbot and set it up, make sure to check all the features the bot offers.

In practice, however, clinicians make diagnoses in a more complex manner, which they are rarely able to analyse logically (Banerjee et al. 2009). Unlike artificial systems, experienced doctors recognise the fact that diagnoses and prognoses are always marked by varying degrees of uncertainty. They are aware that some diagnoses may turn out to be wrong or that some of their treatments may not lead to the cures expected. Thus, medical diagnosis and decision-making require ‘prudence’, that is, ‘a mode of reasoning about contingent matters in order to select the best course of action’ (Hariman 2003, p. 5). Everyone wants a safe outlet to express their innermost fears and troubles and Woebot provides just that—a mental health ally.